Zappos, Pathfinders Birkenstocks, Elastic eCommerce Blog

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I haven’t written in a few days cos as usual, inundated with work. Coming down to the wire re my book, “Punk Pioneers.” I received the first printouts of the layout, and tons of changes re bleeds. The minute that’s done this week, onto the text. Walking a few miles each day cos it’s my newest addiction. I just want to get out in this lovely fall weather. For someone who stayed up all night taking punk photos, it’s soooo hard to sit in front of the computer most of my waking life.

Watched my daily dose of Countdown with Keith Olbermann and read the following from a new email entitled “Good Customer Service Still The Best Word-Of-Mouth Marketing Strategy.” Brought tears to my eyes, because so many companies still don’t understand how nor why being loyal to customers and hiring caring employees is an important basis for any company’s success.

I have wide, unusual feet and even during my punk years, either wore Birkenstocks sandals or pastel colored jellies from Fiorucci’s. I tried in vain to find the ONLY Birkie style I can wear, Bali, which is discontinued in the USA. Jill from Pathfinders Birkenstocks ordered a pair from Germany, and managed to get them to me before I went to NY for the first time last spring. When I can afford another pair, I’ll contact them!

I can’t tell you how many awful, horrible companies I’ve worked at during the previous 20 years cos these companies were driving me crazy with their inept and stupid policies. I gave up the security of regular paycheck to devote myself 24/7 on my photo archive.

Different kinds of tears over that crazy animal shelter people who won’t let Ellen give her dog to a loving family. Win some, lose some.

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  1. Linda Bustos | Oct 17, 2007 | Reply

    Hi Jenny, thanks for blogging about the Zappos post. You’ve got a very unique blog goin’ on :-D

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